For what's meant to be an app to guide users throughout the Park, the app does a terrible job. Wait times are inaccurate, the map has you stay in one space, and the park closes an hour before the app said. It works as a way to carry your pass digitally, but other than that, it needs some serious updates.

this app is a bad joke. can't scan/share tickets with the people they are intended for. GPS location is not accurate, show times are not correct and ordering food is nearly impossible. had t9 check out more than 5 times before it went through. it said food would be ready by 12:45 (ordered at 12:00. then they said it was ready 5 min later. once we finally got there, there was no one at mobile checkout. better off avoiding the app, and just waiting in line for food.

The directions from place to place while using the map need some work. It picked paths that could have been much shorter if it had gone in a straighter line. It was easier to follow the arrows on the signs around the park than to use the directions on the app. Speaking of the directional signs around the park, please put something on the shark encounter that says closed, being upgraded, or coming in 2026 so people aren't wasting time trying to find it and it's boarded up.