Update 10/2025: still broken 9 months later! The app is absolutely broken. You cannot use two payment methods on the same order on the app, so if you have a gift card with a balance below your order, you can't use it, and Subway won't cash it out. You're supposed to be able to use the app to pay, but that is broken, too. Ordering with app ALWAYS fails, and I've tried ordering to pick up in 4 stores in 2 states. I've got $20 of unusable digital gift cards because they only exist in a broken app!

I wish the developers were paying more attention to people's reviews. I see a lot of recent one stars, and that's ashame, that they're not replying to any of these. As for my experience, i've loved the app in the past, but over the past few months, I cannot use my rewards in the app. If you do an online order I can't find a way to use rewards. They're there. It is a tab titled rewards. I accrue points but when all I'm doing is pickup orders, it's frustrating because I can't ever use them!!!!

If I could give zero stars, I would. Zero stars for the app and zero stars for your website both of which are unusable. The app never loads never keeps me signed in, and half the time my correct password has to be changed because for whatever reason, the app won't recognize it. On your website I can order things, and it will kick me out force me to sign back in and have emptied my cart. there is no point having an app or a website if they aren't going to be operable.