I appreciate my referral to Dr Nudell recommending ‘He is the Best Gastrointerologist in the Tampa Bay Area.’ I was able to acquire an appointment with Loren Anderson, whom is Excellent! She reviewed my symptoms with detailed knowledge of my medical history reflecting her research and review before my appointment. Loren stepped out to discuss my case with Dr Nudell, then in a short time he entered with introduction and review of his diagnosis and tests to be scheduled in his office before recommended surgery that I knew I needed. Dr. Nudell is a top specialist who took time with me to discuss my options, explain what he prescribes to help me and give me total confidence in him as The Best.

Went to ER Monday at 12:30 AM with extremely high blood pressure and right sided shooting pain in the temple of area of my head.. No one at the front desk to triage incoming patients. Rang bell and was told to check in at kiosk before anyone would see me. This encompassed scanning insurance cards etc. Thank God after being seen, it was confirmed it wasn’t a stroke! The best part, I was told to see my PCP in follow up and that my labs and CT scan would be on my portal and also sent to my doctor. This was not done. I myself called their medical records the following morning to no avail. I was seen by the PCP without my records (as she didn’t receive them either even after requesting them)and had to have my blood redrawn as my blood pressure was still extremely high and the pain in my head still pulsating. This morning, still no records in my portal, but they were able to both email and text me my bill! Poor medical communication to say the least. I know now that Trailwinds will not be the ER I will go to next time I have a medical emergency. On my way for a MRI and hopefully some answers. What would happen if someone went into The Trailwinds ER with chest pain and they themselves did not realize they were having a MI….or, I was in the midst of a stroke….please check in at the kiosk before you can be seen…really!

I am the legal guardian of my son, yet MyHealthONE makes it nearly impossible for me to access his medical records. I first encountered this issue two years ago when I was told that, despite being his legal guardian, my 14-year-old son had to verbally consent for me to access his records. This makes no sense—he is a minor and cannot make legal medical decisions on his own, yet I’m required to get his permission to see his records? Now, two years later, the same issue has happened again. Even though I was previously given access and my name is listed on his hospital account, all of his documents have disappeared from the portal. Once again, I am being told that my son has to give verbal consent over the phone, and to make matters worse, I have to be transferred to another department that never answers the phone. This system is completely flawed and unnecessarily complicated. A parent or legal guardian should not have to jump through these ridiculous hoops just to obtain their child’s medical records—especially when they are the ones bringing them to the hospital in the first place. The policies in place need serious revision, and the lack of responsiveness from the medical records department only makes the experience even more frustrating. I hope MyHealthONE re-evaluates these policies because they create unnecessary stress for parents who are simply trying to manage their child’s healthcare.